Frequently Asked Questions

Below are some common concerns our clients have before making a purchase. If you have any other questions, feel free to send them to personalizememories1@gmail.com.

Q: What is the processing time for orders?

Orders are typically processed within 1-3 business days, though some products may take longer due to customization. We’ll notify you when your order has shipped.

Q: Can I cancel or change my order?

You can cancel or modify your order within 3 hours of placing it. After that, we begin processing your item, and changes or cancellations may not be possible.

Q: How can I track my order?

Once your order has shipped, you will receive an email with a tracking number, allowing you to monitor your delivery.

Q: What should I do if my order arrives damaged?

If your order arrives damaged or defective, we will remake and reship the product to you at no additional cost. Contact us at personalizememories@gmail.com with photos of the damaged item.

Q: What is your return policy?

If you’re not satisfied with your purchase, please contact us to arrange a return or exchange. For more details, check out our Return Policy.

Q: How do I customize my order?

Personalizing your order is simple! When you select a product, follow the prompts to add your custom details, such as names, dates, or messages. If you need assistance, feel free to contact us via live chat or email.

Q: Do you offer gift wrapping or personal messages?

Yes, we offer gift-wrapping and the option to add a personal message. You can select these options at product page.

Q: What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal.

Q: When will I be charged for my order?

You will be charged as soon as your order is placed. If you’ve used a credit or debit card, the charge will appear on your statement as Louis Monte LLC.