Refund policy

At Personalize Memories, your happiness is important to us, so all of our products come with a 100% Happiness Guarantee. If you are not happy with your purchase within 30 days of receiving it, we will do our best to make sure you are happy with our resolution.

Any refunds will be credited back to the original payment method, typically within 7 business days after approval.

Contact us at personalizememories1@gmail.com, and we will promptly respond to your inquiries.

Delivered in Good Condition

  • If an order arrives in good condition and on-time but customer wishes to return the product for any reason, please reach out to personalizememories1@gmail.com with the order number.
  • Return requests must be submitted within 30 days of delivery. After this period, we will be unable to process returns.
  • Full refund will be issued upon approval of the return request.

Broken Or Damaged Item Policy

  • If any item arrives broken or damaged, please send a picture to personalizememories1@gmail.com with the order number so that we can replace the item at our cost or issue a full refund.

Cancellation Policy

  • We pride ourselves with our fast processing, shipping and delivery. As soon as an order comes in, our team immediately prepares it for the next shipment pick-up for the day. Thus, we only have a 3-hour cancellation window.
  • Any cancellation requests submitted after this window cannot be accommodated, as the order is likely already packed and with the courier, scheduled for transit the following day.
  • However, customers may return the package within 30 days of delivery for a full refund.

Personalized Products - Return Policy

  • We do not accept returns for orders with specific personalizations such as names, dates, sign-offs, etc. However, we can offer you store credits or discounts of no higher than 50% off.

Customer Error Policy

  • Items cannot be returned due to customer error on personalized products, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.